The Roles

We are excited to offer the following senior leadership positions:

Salary: Competitive

Shape the Future of a Thriving London Borough

Redbridge is one of the fastest growing and most diverse boroughs in the country. A place with a growing population and with a demand for services increasing, we are committed to ensuring Redbridge remains a fantastic place to live, work, and play. This is an exciting time to join us as we deliver a bold vision, underpinned by our values of Collaboration, Honesty, Excellence and Fairness.

We are now seeking an exceptional Director of Modernisation & Delivery to lead a wide-ranging programme of transformation and organisational development. Reporting to the Deputy Chief Executive and working as a key member of our Leadership Team, you will:

Drive innovative service redesign to ensure we are modern, efficient, and customer focused.
Lead our organisational development agenda, supporting and empowering a highly committed workforce.
Oversee major change programmes, ensuring delivery is on time, on budget, and delivers tangible benefits for our residents.
Embed a culture of continuous improvement, collaboration and openness across the Council.
Build strong internal and external partnerships that help us maximise the borough’s talent and assets.

This is a pivotal leadership role that will help shape how Redbridge transforms its services today and, in the years, to come.

About you

You will possess an ability to lead and deliver a programme of transformational and cultural change and drive and oversee our operational delivery at pace with:

Personal credibility to inspire colleagues, members, partners and the community.
Be an innovative, values-driven leader with a proven track record in delivering organisational, transformation and cultural change and programme management.
An understanding of local government gained in delivering or supporting public services and/or change
A collaborative, inclusive leadership style and commitment to customer service and equality.
Strong financial and performance management skills, with a focus on value and impact.

Join us and be part of a leadership team that is passionate about delivering for all Redbridge’s communities.

Please note that the Job Description for this role is subject to change and may be amended.

Closing date for applications: 26th September 2025

For further information or a confidential discussion, please contact:

kelly.ridley@penna.com

pete.john@penna.com

Director of Modernisation and Delivery Job Description

Fire Safety Manager

£47,500 – £50,500

Are you ready to play an important role in supporting the delivery of building safety and compliance services in one of London’s most ambitious and diverse boroughs?

Redbridge Council is seeking a Fire Safety Manager who will be responsible for ensuring compliance with fire safety legislation and maintaining the safety of residents, staff, and visitors across the borough's housing stock and public buildings. This includes conducting risk assessments, managing contracts, developing fire safety strategies, and overseeing the implementation of remedial works to mitigate fire risk.

About the Role:

Reporting to the Building, Compliance & People Safety Manager (Housing), the post holder will be responsible for managing Redbridge’s delivery of Building & Fire Safety and fire safety related remedial repair’s function.
Developing LBRs Fire Safety in conjunction with the associated service contractors.
Develop and implement the borough's Fire Safety Management Strategy in compliance with legislation, including the Building Safety Act 2022, Fire Safety Order 2005 (and 2021 amendments).
Manage the programme of Fire Risk Assessments (FRAs) and ensure remedial actions are completed within agreed timelines.
To actively manage the annual budget of approximately £1.3 million ensuring sound financial oversight and scrutiny.
Liaise with internal teams, contractors, and external agencies, including the London Fire Brigade.
Lead on investigations of fire incidents, providing reports and recommendations to prevent reoccurrence.
Provide fire safety advice and training to staff and residents.
Maintain accurate records of inspections, assessments, and compliance documentation.
Support the council in achieving fire safety accreditations and best practices.
Regularly review policies, procedures, and risk management processes to reflect changes in regulations or circumstances.

About You

Minimum L4 certificate or diploma in a relevant fire safety subject area
Membership of a professional fire safety body (e.g., IFSM, IFE) is desirable
Substantial, demonstrable and relevant experience in Fire Safety, compliance, health and safety in a demand lead or property related employment.
Strong understanding of the Building Safety Act 2022, Fire Safety Order 2005 (and 2021 amendments).
Strong track record of conducting Fire Risk Assessments and overseeing remedial works.
Experience in developing and implementing fire safety policies and strategies.
First-hand experience of Client Managing a contractor in the delivery of an outsourced day to day repairs service.
Technical experience of identifying, specifying, monitoring and quality checking Fire Safety remedial repair activity.
Experience in working with vulnerable residents in a housing setting.
Knowledge of passive and active fire protection systems.
Excellent interpersonal and communication skills with a personal and professional demeanour which commands the confidence other stakeholders.

If you're a team player and you really care, then Redbridge is the right place for you. We are passionate about putting our staff, our people at the heart of the council, looking after people, making sure that they are happy in their work and an environment to thrive.

To apply for this position, please use the link provided or contact Dan Evans at Castlefield Recruitment - dan.evans@castlefieldrecruitment.com

Apply for Fire Safety Manager role Fire Safety Manager Candidate Pack

Building, Compliance & People Safety Manager

£71,000 - £75,000

Are you ready to lead critical housing services in one of London’s most ambitious and diverse boroughs?

Redbridge Council is seeking a Building, Compliance & People Safety Manager to be responsible for leading and delivering Redbridge's Compliance and Building Safety functions at both a strategic and operational level. Ensuring that tenants & leaseholders are involved and listened to in relation to the safety of their home.

About the Role:

Managing a team of building safety/compliance colleagues to plan, monitor and control property compliance / building safety across the business, for all statutory and non-statutory compliancy including service contracts for all 6 big risk areas: Fire, Legionella, Asbestos, Gas, Electrics & Lifts, within agreed budgets and to the prescribed quality standards.

Overview of the role:

Ensuring Redbridge comply with the requirements of the Building Safety Act 2022, Fire Safety Order 2005 (and 2021 amendments) in particular conducting building safety risk assessments, creating and maintaining Safety Case Reports and operating processes on information sharing and mandatory occurrence reporting.
Management of statutory and non-statutory compliance requirements across all contractors including Fire, Water Hygiene, Asbestos, Gas, Electrical and Lifts.
Lead and deliver a safety-first culture across the Directorate.
Responsible for managing a team consisting of Compliance Workstream Managers and Coordinators.
To actively manage the annual budget of approximately £7 million (both capital and revenue).
Lead on building safety resident engagement and ensure that tenant and leaseholder voices are at the heart of Redbridge’s approach.
Respond and contribute to government initiatives and requirements in relation to fire safety and other areas of compliance.
Develop and implement a risk management approach to Building Safety and Compliance.

About You

Substantial, demonstrable and relevant experience in Compliance, Building Safety or M&E related health and safety in a demand led or property related environment.
Relevant qualifications within a building or Health and Safety related discipline for example NEBOSH, MCIOB, Fire Engineering, or similar.
First-hand experience of contract managing in the delivery of an outsourced service.
Experience of identifying, specifying, monitoring and quality checking compliance / building safety activity.
Ability to engender a customer focused "can do" culture and to actively contribute towards the effective and efficient provision of quality services.
Experience of developing and promoting a Building Safety and Compliance culture across diverse teams.
Excellent interpersonal and communication skills, personal and professional demeanour which commands the confidence of other stakeholders.
Ability to manage and control budgets and information systems.

To apply for this position, please use the link provided or contact Dan Evans at Castlefield Recruitment - dan.evans@castlefieldrecruitment.com

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Mechanical & Electrical Service Manager

£47,500 – £50,500

Are you ready to play an important role in supporting the delivery of building safety and compliance services in one of London’s most ambitious and diverse boroughs?

Redbridge Council is seeking a Mechanical and Electrical Manager who will be responsible for managing Redbridge’s delivery of Mechanical and Electrical safety and repairs function, ensuring compliance with all relevant regulations and standards.

About the Role:

The role involves developing the Mechanical and Electrical service in conjunction with associated service contractors and ensuring that all legislative and regulatory requirements are met across all workstreams.
Effective Client management of contractors and consultants applying robust controls in budget and performance monitoring within the M&E area (including statutory compliance areas).
To actively manage the annual budget of approximately £1.4 million ensuring sound financial oversight and scrutiny.
Effective management of contractor invoicing to ensure suppliers submissions are adequately audited and processed within contract deadlines.
Support the Repairs Manager in the delivery of the day-to-day demand led repairs service in relation to electrical safety.
Responsible for close management of compliance (LOLER and electrical compliance).
To lead the monthly KPI collection and commentary for all relevant workstreams of responsibility (including electrical compliance).
Propose service improvements to the Building, Compliance & People Safety Manager and implement where agreed.
Ensuring that complaints relating to the areas of responsibility are investigated and are dealt with effectively within agreed procedures and timeframes.

About You

ONC/BTEC/NVQ or equivalent qualification in Electrical / Mechanical Engineering.
Demonstrate up to date knowledge of health and safety in Housing and construction.
Substantial, demonstrable and relevant experience in M&E, compliance, health and safety in a demand lead or property related employment.
First-hand experience of Client Managing a contractor in the delivery of an outsourced day to day M&E repairs service.
Technical experience of identifying, specifying, monitoring and quality checking M&E repair activity.
Ability to engender a customer focused "can do" culture within the team and to actively contribute towards the effective and efficient provision of quality services.
Excellent interpersonal and communication skills with a personal and professional demeanour which commands the confidence other stakeholders.

To apply for this position, please use the link provided or contact Dan Evans at Castlefield Recruitment - dan.evans@castlefieldrecruitment.com

Apply for Mechanical & Electrical Service Manager role Mechanical & Electrical Service Manager Candidate Pack

Gas Service Manager

£47,500 – £50,500

Are you ready to play an important role in supporting the delivery of building safety and compliance services in one of London’s most ambitious and diverse boroughs?

Redbridge Council is seeking a Gas Service Manager who will be responsible for managing Redbridge’s delivery of gas safety and repair’s function.

About the Role:

Developing LBRs gas safety service policy, procedure and processes in conjunction with the associated service contractors.
The post holder will effectively Client manage contractors and consultants applying robust controls in budget and performance monitoring within the gas safety area (including statutory compliance areas).
Effective management of contractor invoicing to ensure suppliers submissions are adequately audited and processed within contract deadlines.
To lead the monthly KPI collection and commentary for all relevant workstreams of responsibility (including electrical compliance).
Propose service improvements to the Building, Compliance & People Manager and implement where agreed.
Ensuring that complaints relating to the areas of responsibility are investigated and are dealt with effectively within agreed procedures and timeframes.
To actively manage the annual budget of approximately £1.3 million ensuring sound financial oversight and scrutiny.
To be responsible for managing Contractors including monitoring contractual payments and post work inspecting a proportion of the completed jobs.
Managing all risk associated with the services operation area and ensure that all statutory and industry requirements are properly adhered to (e.g. Gas Safety Regulations).
Being responsible for the contract management of the gas safety service area including contributing to the preparation of all relevant financial data to forecast and manage spend, monitoring Key Performance Indicators, chairing or attending contractor meetings to ensure rigorous management of the relevant contracts.

About You

Minimum NVQ Level 3 or equivalent qualification in gas engineering or mechanical services.
Substantial, demonstrable and relevant experience in Gas Safety, compliance, health and safety in a demand lead or property related employment.
First-hand experience of client managing a contractor in the delivery of an outsourced day to day gas repairs service.
Technical experience of identifying, specifying, monitoring and quality checking Gas servicing & repairs activity.
Strong knowledge of gas safety regulations and industry standards.
Ability to manage and control budgets and information systems.
Ability to plan, manage and monitor projects and programmes of work, including ability to act on own initiative and meet deadlines.
Excellent interpersonal and communication skills with a personal and professional demeanour which commands the confidence other stakeholders.

To apply for this position, please use the link provided or contact Dan Evans at Castlefield Recruitment - dan.evans@castlefieldrecruitment.com

Apply for Gas Service Manager role Gas Service Manager Candidate Pack

Water Hygiene & Asbestos Manager

£47,500 – £50,500

Are you ready to play an important role in supporting the delivery of building safety and compliance services in one of London’s most ambitious and diverse boroughs?

Redbridge Council is seeking a Water Hygiene and Asbestos Manager who will be responsible for managing the delivery of water hygiene and asbestos safety functions within the London Borough of Redbridge. The role involves developing and implementing compliance strategies, conducting risk assessments, and overseeing the delivery of remedial works to ensure all legislative and regulatory requirements are met.

About the Role:

The post holder will report to the Building, Compliance & People Safety Manager and will be responsible for managing the Water Hygiene & Asbestos safety and repairs function, ensuring compliance with all relevant regulations and standards.
The role involves developing the Water Hygiene & Asbestos service in conjunction with associated service contractors and ensuring that all legislative and regulatory requirements are met across all workstreams.
Effective Client management of contractors and consultants applying robust controls in budget and performance monitoring within the Water Hygiene & Asbestos area (including statutory compliance areas).
Effective management of contractor invoicing to ensure suppliers submissions are adequately audited and processed within contract deadlines.
Support the Repairs Manager in the delivery of the day-to-day demand led repairs service in relation to Water Hygiene & Asbestos.
Responsible for close management of compliance relating to Water Hygiene & Asbestos.
To ensure legislative and regulatory requirements are met and adhered to across all workstreams.
To lead regular Contract Management meetings with contractors.
To actively manage the annual budget of approximately £0.5 million ensuring sound financial oversight and scrutiny.
To be responsible for managing Contractors including monitoring contractual payments and post work inspecting a proportion of the completed jobs.
The post holder managing all risk associated with the services operation area and ensure that all statutory and industry requirements are properly adhered to (e.g. (e.g., Control of Asbestos Regulations, ACOP L8 for Legionella).

About You

Either a P405 Management of Asbestos in Buildings or equivalent, or Water hygiene qualifications such as City & Guilds Legionella Control – preferably a qualification in both Asbestos and Water Hygiene.
Willingness to participate in further training and development opportunities offered by the Association.
Significant experience in managing water hygiene and asbestos compliance within a housing or public sector context.
Demonstrable knowledge of relevant legislation and standards (e.g., Control of Asbestos Regulations, ACOP L8 for Legionella).
Experience in conducting risk assessments and managing remedial works.
Proven experience in contract management and oversight.
Technical experience of identifying, specifying, monitoring and quality checking Water Hygiene and/or Asbestos repair activity.
Comprehensive understanding of building construction and systems relating to asbestos and/or water hygiene.
Ability to manage and control budgets and information systems.
Excellent interpersonal and communication skills with a personal and professional demeanour which commands the confidence other stakeholders.

To apply for this position, please use the link provided or contact Dan Evans at Castlefield Recruitment - dan.evans@castlefieldrecruitment.com

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Building, Compliance & People Safety Coordinator

£37,000 - £38,000

Are you ready to play an important role in supporting the delivery of building safety and compliance services in one of London’s most ambitious and diverse boroughs?

Redbridge Council is looking to recruit x4 Compliance Coordinators who will play a pivotal role in supporting managers to ensure compliance with health and safety regulations, building standards, and statutory requirements. This role focuses on the coordination of inspections, documentation, and performance monitoring to foster safe, legally compliant, and risk-aware environments.

About the Role:

As a Compliance Coordinator you will work closely and in a proactive manner with internal and external stakeholders to ensure Building Safety and Compliance information is supplied in a timely manner and in the correct format to update the compliance management system.

Further to this you’ll carry out reconciliation checks between Association’s compliance management system and the housing management system to ensure data held is accurate and monitor dashboards from the compliance management system and report accordingly.

Overview of the role:

Reporting to a Service Manager the post holder will be responsible for providing comprehensive support and administering across all areas of compliance including but not limited to electrical servicing and inspections, fire safety, lift servicing, annual gas servicing, water hygiene and other compliance areas.
To track and monitor programmes to ensure all properties are compliant with statutory and non-statutory compliance.
To assist with the access procedure and prepare documentation to support access enforcement proceedings.
To ensure compliance documentation is recorded and held in line with legislation and best practice.
Act as first point of contact for your area of compliance for stakeholders.
To provide reports on the status of compliance across the range of compliance areas; actioning or escalating any areas of potential non-compliance in a timely manner to ensure full compliance is achieved.
To monitor compliance schedules across all areas of compliance and ensure servicing is scheduled to prevent non-compliance.
Ensure the integrity and quality of data retained in relation to relevant contracts, to ensure compliance with the council’s policy and procedures.
Assist with all aspects contract management for the range of serving and maintenance contracts supporting the work of the compliance team.

About You

Minimum of 5 GCSE’s or NVQ level 2 or equivalent.
Compliance related qualification or demonstrable and relevant knowledge and experience in the area.
Ability and experience in preparing regular statistical and written summary reports and KPI’s for managers and senior managers on progress and problems against targets and objectives.
Experience of achieving performance indicators and Key Performance Indicators.
A good understanding of statutory and non-statutory compliance affecting social housing.
Use of databases, reporting, and use of bespoke models and tools.
To actively contribute towards the effective and efficient provision of quality services in response to enquiries from both the public and service departments.

To apply for this position, please use the link provided or contact Dan Evans at Castlefield Recruitment - dan.evans@castlefieldrecruitment.com

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Fire Safety Officer

£40,700 - £42,300

Are you ready to play an important role in supporting the delivery of building safety and compliance services in one of London’s most ambitious and diverse boroughs?

Redbridge Council is seeking a Fire Safety Officer who will report to the Fire Safety Service Manager and will support the implementation and maintenance of the borough’s Fire & Building Safety strategies to ensure the safety of residents, staff, and visitors. This includes conducting fire risk assessments, supporting compliance with fire safety regulations, and ensuring that all fire safety measures are effectively managed.

About the Role:

Ensure the effective Fire & Building Safety within a designated allocation of housing stock, on behalf of LBR to ensure that LBR and its contractors and consultants, comply with their responsibilities, including the coordination of activities and sharing of information in line with the Fire Safety Regulations.
Assist and support the Fire Safety Service Manager & Building, Compliance & People Safety Manager to comply with regulatory requirements. Including operating within the building registration regime confirmed by legislation.
The role involves developing the Fire Safety service in conjunction with associated service contractors and ensuring that all legislative and regulatory requirements are met across all workstreams.
Liaise with external agencies, contractors, consultants, and suppliers to collate data and documents, dealing with enquiries and provide information as required.
Review all fire remedial actions and provide technical specifications and engineering solutions to ensure compliance which represents value for money.
Effective management of contractor invoicing to ensure suppliers submissions are adequately audited and processed within contract deadlines.
Ensure good communication by keeping other departments always informed of work in progress, maintain effective working relationships and ensure colleagues have up to date information concerning health & safety compliance
To support the Fire Safety Manager in the delivery of the day-to-day demand led remedial repairs.
Liaise with external bodies such as the London Fire Brigade and contractors to ensure effective fire safety management.
Support the Fire Safety Manager in responding to audits and inspections related to fire safety.
Support the BCM in maintaining a complete Golden Thread of information.
To regularly review building safety case reports and associated management plans to ensure buildings are safe.
Support the responsible person in maintaining the safety case regime for the building(s) within your remit.

About You

Level 3 Qualification in a Fire Safety discipline (e.g., Fire Risk Assessment, Fire Door Inspection)
Significant experience in managing delivery of and conducting fire risk assessments and managing remedial work compliance within a housing or public sector context.
NEBOSH Fire Safety and Risk Management Certificate or equivalent is preferable.
Membership of a professional fire safety organization (e.g., IFSM, IFE) is preferable.
Knowledge of fire safety legislation, regulations, and best practices.
Proven experience in contract management and oversight.
Technical experience of identifying, specifying, monitoring and quality checking Fire Safety repair activity.
Good understanding of building construction and systems relating to Fire Safety.
Strong understanding of passive and active fire protection systems.
Experience of identifying and managing fire safety risks effectively.

To apply for this position, please use the link provided or contact Dan Evans at Castlefield Recruitment - dan.evans@castlefieldrecruitment.com

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Head of Customer Experience

£81,435 - £84,630

Redbridge Council is committed to being resident-led and delivering a first-class customer experience - however our customers choose to engage with us. In this role you will have the opportunity to act as a corporate lead on the cultural and operational behaviours and systems that support a ‘right first time’ service. The emphasis will be on early intervention – using data, evidence and KPIs to spot trends and anticipate issues and risk and drawing on this insight to influence service design.

You will enable the organisation to increase levels of customer satisfaction and improve the quality of the customer experience. You’ll be a champion and advocate for the customer voice and work closely with digital and transformation colleagues in aligning our digital and data strategies to support a positive, efficient customer journey.

It’s a role where you’ll be asked to be highly responsive to incoming customer contact. But you should also be proactive in providing constructive challenge to colleagues and making recommendations on current and future service delivery. You will work in partnership to deliver a broad cross-cutting portfolio of modernising programmes and apply a keen eye for detail to ensure data accuracy, consistency, and reliability across all sources. Analytically minded, you will be able to work with customer complaint metrics and feedback to identify areas for improvement and implement appropriate actions. It’s also important that you can report on trends and progress at a senior level, inviting scrutiny and challenge.

Our ideal candidate will have a thorough and current appreciation of customer service principles. And while you may have developed this in another sector, it’s important that you have a good understanding of public service, political accountability and the strategic priorities of a local authority setting. We’re looking for someone who will develop an intrinsic understanding of the organisation and of our customers’ needs and who is constantly looking outwards to evaluate what we do.

You should be able to demonstrate practical experience in utilising customer feedback to inform service design, while ensuring a robust and responsive approach to complaints resolutions. You should be experienced in applying digital solutions to support a more successful customer experience. And it’s important that you can adapt your style and thinking to a multi-disciplinary context, working in partnership with professional experts in a range of complex service areas.

Contact Steve Guest or Amy Billington at Solace in Business on 020 7976 3311 for a confidential discussion.

Closing Date:15th September

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Head of Digital Transformation

£86,274 - £89,667

Our Council is changing. We’re reviewing our structure, systems and our culture to create a more sustainable model for the future, that is better placed to meet financial challenges, can make better use of data and technology in our work, and ensures a clarity of focus on our priorities for the borough.

In this key leadership role, you will ensure that our ‘digital first’ modernisation programme has momentum and impact. This will see you leading on the development and delivery of the Digital Strategy and Digital First corporate priority alongside the development of major service reviews. You will work across all aspects of this change programme, evaluating how well we are utilising the functionality of our core IT systems and assessing where investment in new technology will add value. Alongside the technical aspect of the role, you will also recognise the need to commit resources to supporting staff to develop new skills, new practices and better processes. Close working with colleagues in our Organisational Development and Modernisation teams will be integral to ensuring a cohesive, council-wide approach. Throughout, you will be a champion and advocate for innovative practice and future thinking.

There will also be the opportunity for you to contribute on wider strategic issues. How do we ensure our communities are digitally enabled? How can better digital connectivity support regeneration and attract inward investment? And how can digital engagement support closer connections to community and our early intervention strategies?

It’s an opportunity that will suit someone with a strong understanding of digital and artificial intelligence (AI) and the application of technology-powered, new media enabled, but human-led services. We expect that you will already have significant experience of leading or delivering Digital Transformation services at a strategic/senior management level, and that you have an informed appreciation of the cultural aspects of change and developing digital capacity, as well as the operational. You should have a good knowledge and hands-on experience of promoting channel shift, service redesign and meeting resident/customer need across a range of service areas.

Contact Steve Guest or Amy Billington at Solace in Business on 020 7976 3311 for a confidential discussion.

Closing Date: 8th September

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Head of Performance and Insight

£91,416 - £95,007

Effective performance management and measurement of impact will be vital strategic tools in the Council’s transformation programme. Evidence-based decision making will be essential to targeting our resources well.

As Head of Performance and Insight, you will play a vital role in creating a culture of continuous performance improvement. Leading a team of performance, analysts and data scientists you will develop strategies for improving our use of data and evidence; take the lead for the statutory returns; and provide expert support to all inspections and reviews. Key priorities include developing performance management systems, setting KPIs, monitoring outcomes, and reporting to the Executive Leadership Team and Cabinet. You’ll also look to data outside of the Council, to enable us to better understand the needs of our residents, and to draw on wider analysis of the London region.

You’ll work with your team to develop comprehensive research methodologies and oversee the integration of various data sources to create a holistic view of organisational performance. Drawing on analytical expertise, you will be able to provide deep insights into performance trends and areas for improvement, and highly developed communication skills (in person and in writing) will enable you to summarise and present key messages and headlines to senior officers and Members, promoting an evidence-based approach to decision-making.

We expect that you will already have experience in managing a business intelligence function producing bespoke performance management information for a large, complex organisation. You will be highly skilled in manipulating, analysing and interpreting data – drawing conclusions and arriving at recommendations / suggestions. You should have a detailed knowledge of how data insight can inform evidence-based decision making at a corporate and service level, and an informed appreciation of the operating principles of a local authority.

Contact Steve Guest or Amy Billington at Solace in Business on 020 7976 3311 for a confidential discussion.

Closing Date:15th September

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Head of Project Management Office

£86,274 - £89,667

As Head of Project Management Office (PMO), you will be responsible for the oversight and monitoring of all our major council programmes. We are ambitious for Redbridge and are setting ourselves stretching targets to deliver for our residents. You can play a key part in making it happen.

You will provide expert project leadership and quality assurance on a wide range of modernisation programmes, ensuring effective project / programme management principles support positive outcomes, value for money and benefits realisation. You will establish and lead an enhanced corporate client-side programme management office capability that gives the Corporate Leadership Team strategic board oversight and intelligence. Ensuring excellent programme governance across all corporate programme activity, you will apply sound risk management principles to legal, financial and procedural aspects of complex and high value programmes of work. You will be quick to identify where programmes (or elements of programmes) are off track, and ready to play a part in any remedial measures. You’ll also have an important role to play in monitoring our responses and progress in areas where a need for improvement has been identified.

It's an opportunity that demands significant experience of programme, project and portfolio management – set against a backdrop of organisational change and transformation. You should be accustomed to working with senior managers in a large, diverse and complex organisation – advising, influencing and, when required, holding to account. A detailed understanding of governance, and how issues are reported and decisions made at different levels in an organisation is vital. You should be highly data-literate, with excellent analytical and creative problem-solving skills. As well as an eye for detail, a systemic understanding will enable you to cut through to the root cause of an issue, including an ability to analyse, calculate and manage risks. Fundamentally, you will be an effective enabler who can manage a wide range of complex issues and agendas at the same time and drive change through influence and diplomacy.

Contact Steve Guest or Amy Billington at Solace in Business on 020 7976 3311 for a confidential discussion.

Closing Date:15th September

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Capital Programme Manager

Salary: £71,000 - £75,000

Are you ready to lead the delivery of important housing investment services in one of London’s most ambitious and diverse boroughs?

Redbridge Council is seeking a Capital Programme Manager who will lead the delivery of all elements of the Council’s capital programmes, valued at c.30m per annum.

About the Role:

The postholder will be responsible for the development and implementation of a consistent approach to capital project management, delivery and procurement and monitor and manage the capital programme to ensure the consistent delivery of expected outcomes to programme and budget.

Overview of the role:

Managing the effective governance of the contract, ensuring that the contractors monthly invoicing is adequately audited and processed within contract deadlines.
Supporting the Project Managers in the delivery of regular Contract Management meetings.
Responsible for ensuring capital programme contracts are robust and cost effective.
Ensure legislative and regulatory requirements are met and adhered to across all programmes.
Responsible for ensuring that all complaints (Stage 1 and Stage 2) relating to the service are investigated and dealt with effectively within agreed procedures and timeframes.
Responsible for Stage 2 complaint responses and embedding, within the service, any lessons learnt.
Identify and act on feedback and lessons learnt, propose and implement service improvements in consultation with key stakeholders.
Expertise in Health & Safety, CDM regulations, and risk management and safe working practices.
Comprehensive knowledge of housing regulations, building maintenance best practices, and statutory compliance and implementation within the operational environment.
To actively manage the annual budget of approximately £30 million ensuring sound financial oversight and scrutiny.

About You

Educated to degree or post-graduate level Professional technical qualification – for example RICS Or Proven leadership in managing capital programmes in local government or social housing.
Project Management qualification would be desirable.
Strong programme and project management skills with proven ability to successfully manage a Capital Projects Service within a similar organisation.
Strong financial acumen in budget management, financial control, and procurement.
Demonstrable knowledge of building construction, construction contracts and housing legislation.
Track record of investment planning and delivering investment programmes.
Knowledge of, and experience of robustly meeting the requirements of CDM regulations, as well as awareness of Building Safety Act requirements.
Extensive experience of designing, implementing, and leading a culture of outstanding performance, risk management and achieving value for money.
Experience of managing and motivating diverse teams to meet agreed objectives, and to consistently achieve stretch performance targets and customer service.
Experience managing & collaborating with contractors and suppliers in service delivery.

Please note that direct approaches and speculative CV’s will be directed to Castlefield Recruitment to be included in the recruitment process.

To apply for this position, please use the link provided or contact Dan Evans at Castlefield Recruitment - dan.evans@castlefieldrecruitment.com

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Repairs and Maintenance Operations Manager

£66,000 - £70,000

Are you ready to lead a high-performance housing repairs services in one of London’s most ambitious and diverse boroughs?

Redbridge Council is seeking a Repairs & Maintenance Operations Manager who will oversee the efficient and high-quality delivery of the repairs & maintenance services. This pivotal role requires both strategic vision and operational expertise to ensure tenant satisfaction, compliance, and continuous improvement in maintaining the council’s housing stock.

About the Role:

Reporting to the Head of Asset Management the post holder will be responsible for leading Redbridge’s operational delivery of Repairs across a diverse range of disciplines (inc. but not limited to responsive repairs, complex cases inc. disrepair, damp & mould etc. and voids).

Overview of the role:

Managing the effective governance of the contract, ensuring that the contractors monthly invoicing is adequately audited and processed within contract deadlines.
Supporting the Service Managers in the delivery of regular Contract Management meetings.
Responsible for ensuring responsive repair contracts are robust and cost effective.
Ensure legislative and regulatory requirements are met and adhered to across all repair workstreams disciplines (disrepair, aids & adaptions, responsive repairs, damp & mould and voids).
Responsible for ensuring that all complaints (Stage 1 and Stage 2) relating to the service are investigated and dealt with effectively within agreed procedures and timeframes.
Responsible for composing Stage 2 complaint responses and embedding, within the service, any lessons learnt.
Identify and act on feedback and lessons learnt, propose and implement service improvements in consultation with key stakeholders.
Expertise in Health & Safety, CDM regulations, and risk management and safe working practices.
Comprehensive knowledge of housing regulations, building maintenance best practices, and statutory compliance and implementation.
Understanding of the Housing Act and associated legislation (e.g. disrepair, HHSRS and emerging legislation such as Awaab’s Law)
To actively manage the annual budget of approximately £9 million ensuring sound financial oversight and scrutiny.
Responsible for the leadership of the Repairs & Maintenance Team ensuring that colleagues have clear objectives, are supported, developed and effectively challenged to deliver an excellent service with customers at the heart.
To coordinate and lead the monthly KPI collection and commentary for all workstreams disrepair, aids & adaptions, responsive repairs, damp & mould and voids.

About You

Educated to degree or post-graduate level Professional technical qualification – for example RICS, Or Proven leadership in managing housing repairs and maintenance in local government or social housing.
Demonstrated expertise in the successful delivery of all reactive & void maintenance operations including Disrepair & Damp & Mould etc.
Strong financial acumen in budget management, financial control, and procurement.
Experience managing & collaborating with contractors and suppliers in service delivery.
Technical experience of identifying, specifying, monitoring and quality checking repair activity.
Experience of leading and embedding a customer focused "can do" culture within teams, actively contributing towards the effective and efficient provision of quality services in response to enquiries from all stakeholders. Experience of involving tenants & leaseholders in developing and shaping services, acting on feedback to provide excellent services.

Please note that direct approaches and speculative CV’s will be directed to Castlefield Recruitment to be included in the recruitment process.

To apply for this position, please use the link provided or contact Dan Evans at Castlefield Recruitment - dan.evans@castlefieldrecruitment.com

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Head of Facilities Management

£86,274 - £89,667

This is a key leadership role with the Council – that oversees and manages all aspects of the Council’s physical space, at civic offices and other locations, and is responsible for developing an informed and current picture of our physical assets. You will support the maintenance of an efficient and safe working environment, that in turn supports the delivery of high-quality services to our customers. Responsible for hard and soft facilities management, you will lead an in-house team, as well as quality assuring the performance of external contractors. You will ensure that appropriate systems and management controls are in place across the estate to monitor performance and ensure adherence to relevant health & safety and wider statutory compliance. This will include the production of regular reports to senior officers on agreed key performance indicators. With a keen focus on customer services, you will provide a proactive tenant service responding to questions/requests/problems in a timely manner.

We expect that you will already have significant experience of leading FM services in a multi-site and multi-disciplinary work setting, and that you hold a relevant professional qualification. This is a role that demands a versatile skillset that includes leadership, strategic planning, and operational expertise, with responsibilities including budget management, maintenance, repairs, renovations, compliance with safety and legal regulations, and managing a facilities team and/or contractors. It’s also essential that you have an excellent working knowledge of Health and Safety Management systems, statutory and regulatory requirements. We’re looking for someone with more than just technical skills – we want an exceptional leader who can manage people and performance effectively and promote a highly professional and customer-centric culture.

Contact Steve Guest or Beth Roberts at Solace in Business on 020 7976 3311 for a confidential discussion.

Closing Date: 15th September 2025

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